Effective Date: [Insert Date]
At Appliance World Limited, we aim to provide reliable and timely delivery services for all our customers across Uganda.
1. Delivery Areas
We offer delivery services:
- Within Kampala and surrounding areas
- To other regions across Uganda (subject to logistics availability)
Delivery coverage may vary depending on location and product size.
2. Delivery Timeframes
- Kampala: 1–3 business days
- Upcountry deliveries: 2–7 business days
Delivery times are estimates and may vary due to:
- Order volume
- Product availability
- Weather or unforeseen circumstances
3. Delivery Charges
- Delivery fees depend on:
- Location
- Size and weight of the product
- Charges will be communicated at the time of purchase
4. Order Processing
- Orders are processed after payment confirmation
- Processing typically takes within 24 hours on business days
5. Delivery Requirements
- Customers must provide:
- Accurate delivery address
- Active phone number
- Someone must be available to receive the order at the delivery location
6. Inspection Upon Delivery
- Customers are encouraged to inspect items upon delivery
- Any damage or issues should be reported immediately to the delivery personnel or our support team
7. Failed Deliveries
Delivery may be rescheduled if:
- The customer is unavailable
- Incorrect address or contact details are provided
Additional delivery charges may apply for repeated delivery attempts.
8. Large Appliances
For large items (e.g., refrigerators, cookers, washing machines):
- Delivery may include basic placement only
- Installation services may be arranged separately (if available)
9. Delays
We are not liable for delays caused by:
- Third-party courier services
- Traffic or logistical challenges
- Force majeure events
10. Contact Us
For delivery inquiries, please contact:
Appliance World Limited
Kampala, Uganda
📞 Phone: [Insert Phone Number]
📧 Email: [Insert Email Address]
