Privacy Policy

At Kibiwa, we value your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy outlines the types of information we collect, how we use it, who we share it with, and the measures we take to safeguard it. By using our services, you agree to the practices outlined in this policy.

Information We Collect

  • Account Information: When you create a Kibiwa account, we collect your name, email address, phone number, and shipping address(es).
  • Order Information: We collect details of your purchases, including product descriptions, prices, seller information, and tracking information.
  • Payment Information: We partner with trusted payment processors to handle financial transactions. Kibiwa does not directly store full credit/debit card numbers. Your payment information is used solely for processing transactions.
  • Communications: We store records of communications with you, including emails, support tickets, or live chat transcripts. This helps us provide better assistance.
  • Device & Usage Data: We may collect information about the device you use to access Kibiwa (device type, operating system), along with usage data like pages visited and actions taken on our website. This allows us to optimize our services.

How We Use Your Information

  • Providing Our Services: We use your information to:
    • Process, fulfill, and ship your orders.
    • Manage your Kibiwa account.
    • Communicate with you about your orders, account status, and promotions (with your consent).
  • Improving Kibiwa: We analyze usage data to:
    • Enhance website functionality and user experience.
    • Understand customer preferences and personalize services.
  • Security & Fraud Prevention: We use information to:
    • Protect our platform and users from fraudulent activities.
    • Maintain the security of your data.

Information Sharing

We share your information in limited circumstances:

  • Service Providers: To facilitate order fulfillment, shipping, payment processing, and customer support, we share necessary information with trusted third-party partners
  • Legal Compliance: We may disclose information if legally mandated to, such as in response to a subpoena or court order.
  • Business Changes: In the event of a merger, acquisition, or sale of Kibiwa, your information may be transferred as part of the transaction.

Data Security

  • Strong Measures: We implement technical and organizational security safeguards to protect your information from unauthorized access, use, or disclosure.
  • Regular Reviews: Our security practices are continuously reviewed and updated to reflect industry best practices and evolving risks.
  • No Guarantees: While we strive for robust data protection, please be aware that no transmission method is completely secure in the online environment.

Your Data Rights

  • Access & Correction: You can access and update your account information through your Kibiwa dashboard.
  • Marketing Opt-Out: You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link at the bottom of our emails.
  • Data Deletion: You may request the deletion of your personal information. Please note, we may need to retain certain information for legal or record-keeping purposes.
  • Contact Us: For questions or requests regarding your data rights, please contact [email protected]

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13.

Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” at the top indicates the last revision. Material changes will be communicated to you via email or a prominent notice on our website.

Contact Us

If you have any questions or concerns about our privacy practices, please do not hesitate to reach out to us: