Refund and Returns Policy

Effective Date: [Insert Date]

At Appliance World Limited, we strive to ensure that all our customers are satisfied with their purchases. This Refund & Returns Policy explains the terms under which returns and refunds are accepted.

1. Returns Eligibility

You may return a product if it meets the following conditions:

• The item is defective, damaged, or faulty upon delivery
• The wrong item was delivered
• The item is unused, in its original condition, and in original packaging
• The return request is made within 7 days of receiving the product
• Proof of purchase (receipt or invoice) is provided

2. Non-Returnable Items

We do not accept returns for:

• Items that have been used, installed, or modified
• Products without original packaging or proof of purchase
• Clearance, discounted, or final sale items
• Damage caused by misuse, negligence, or improper handling

3. Refunds

Refunds will be issued if:

• The returned item meets the eligibility criteria
• The item is confirmed to be defective or not as described
• A replacement is unavailable

Refund Process:

• Refunds will be made via the original payment method
• Processing may take 5–10 business days after approval

4. Exchanges

We offer exchanges under the following circumstances:

• The product is defective or damaged
• The wrong item was delivered

Exchanges are subject to stock availability. If unavailable, a refund may be issued.

5. Return Procedure

To request a return or refund:

1. Contact us within 7 days of delivery
2. Provide:
   • Proof of purchase
   • Description of the issue
   • Photos (if applicable)
3. Await confirmation and return instructions from our team

6. Return Shipping

• We cover return shipping costs if the issue is due to:
  • Defective products
  • Incorrect items delivered
• Customers may bear shipping costs for other valid return reasons

7. Inspection

All returned products will be inspected before approval of:

• Refunds
• Exchanges

We reserve the right to reject returns that do not comply with this policy.

8. Consumer Rights

This policy is provided in accordance with applicable laws in Uganda, including consumer protection standards. Nothing in this policy limits your statutory rights.

9. Contact Us

For returns or refund inquiries, please contact:

Appliance World Limited
Kampala, Uganda
📞 Phone: [Insert Phone Number]
📧 Email: [Insert Email Address]