Return Policy

Buy and Ship Order Return Policy:

The Company does not bear any expertise in any particular product category or any specific products. As a logistics and procurement company, the Company simply facilitates the purchase of specific goods from the specified sellers of the shipper’s choice and then ships the goods to the Shippers chosen destination. It is, therefore, the shipper’s responsibility to rigorously vet any sellers it may wish to purchase goods from and to ensure that the shipper only requests the Company to purchase goods from sellers who are authorized dealers of the products the shipper wishes to purchase. If the shipper requests the Company to procure goods from unauthorized sellers, or if the goods procured through the Company turn out to be of low quality, defective, or illegitimate, the shipper agrees to indemnify the Company from any and all legal responsibility.

Wrong Item Delivered:

If the shipper receives an item that is different from what was ordered (i.e. different brand, make, model, SKU number, size), the Company will gladly accept the item back if returned within 3 business days.

  • The Company will offer the shipper a refund, store credit, or an exchange of the item.
  • In order for the Company to accept a return, all items have to be unused, unworn, unwashed, and undamaged.
  • The product seal should not be broken, except for products that cannot be differentiated visually based on information provided on the product packaging.

Correct Item Delivered:

If the item delivered was the exact item ordered (i.e. correct brand, make, model, SKU number), and is functioning appropriately, the Company will not accept returns.

  • The cost of any returns to a vendor for unwanted items will be paid in full by the shipper/buyer.

Returning products to Turkey, China, UAE to exercise a warranty or for repair: 

Returns to Turkey, China, UAE will be at the shipper’s/client’s cost, using a major international courier company such as Aramex, DHL, or FedEx.

The shipper/client will also have to cover the costs of returning the product to Uganda.

Any and all costs incurred during the return process will be covered by the shipper/client.

Used or Refurbished Items:

Due to the risks associated with purchasing used or refurbished or renewed items, the Company does not accept returns for used or refurbished items under any circumstances.

Shipping Only Order Return Policy:

  • The Company does not accept returns for any Shipping Only orders.